Help Desk Tip Sheet Please refer to the attached documentation for a helpful quick guide to the new Help Desk.
Freshservice End-User Guide Please refer to the attached documentation for an end-user guide to the new Freshservice HelpDesk.
How To View and Edit Tickets Please refer to the attached PDF for instructions on how to view and edit tickets.
How do I access Docuware? Docuware is not an application loaded onto your computer, it is accessed via a web browser. This lin
How do I get to transcripts in Docuware? The user must first be granted access to the Docuware group, this is granted by IT via a service req