Students receiving error when attempting to access Office 365 from Canvas
Error:
Request Id: 05df639d-ce47-4492-8056-404e5a572100
Correlation Id: 339b42cb-c52e-4548-8420-f73583964e2f
Timestamp: 2021-02-03T20:12:01Z
Message: AADSTS50020: User account 'youremailaddress'<mailto:youremailaddress>' from identity provider 'live.com<http://live.com>' does not exist in tenant 'Instructure' and cannot access the application '8d8465f9-2c1f-4c3a-a284-126ab53b8d06'(Office365 LTI Prod IAD) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.
This error is caused in Canvas when using a web browser that has previously been signed in with a personal Office 365 or Microsoft connected account. Typically in this situation, when you click on the Office 365 link in Canvas, there will be another Sign-in Prompt Microsoft prompt with the option to "Choose Another Account" near the bottom of the prompt.
You will need to click the "Choose Another Account" button at the login prompt.
A field will appear to enter your username in email format.
You must enter your Shasta College portal username in the following format:
j.smith@students.shastacollege.edu
**Note - it is students.shastacollege.edu and not student
After adding the @students.shastacollege.edu to your portal username, when you click next or login, the Microsoft prompt will turn into a regular Shasta College portal prompt and you can log in normally with your portal username. Once you do log in with your portal username, it should take you to the Canvas Office 365 area.
For additional resources and help logging into Office 365 from Canvas, check out the following link: https://community.canvaslms.com/t5/Student-Guide/How-do-I-view-a-QR-code-to-log-in-to-the-Canvas-mobile-apps-as-a/ta-p/420