To ensure we are working from a clean slate, please click the following link to close all your Microsoft accounts as this may be causing a conflict: https://www.office.com/estslogout
Then please close any open browser windows.
Clear your cache with these specific instructions:
Open a browser window, hold down these three keys on your keyboard: CTRL Shift Delete and this will bring up the menu to perform the action. When the menu box appears be sure to be on the Advanced tab and select the TIME RANGE option: ALL TIME. Then select the CLEAR DATA button. After it is complete, close your browser and reopen it.
