Shared Mailbox Missing - How To Add a Shared Mailbox
The use of Shared mailboxes has recently changed and mailboxes that previously automatically appeared in your Outlook list will no longer auto appear and will need to be manually added. These steps should only need to be done once for each mailbox you have access to but will need to be done unless you have previously manually added the shared mailbox.
You will need to follow the steps below to re-add the mailbox to your list. Classic and New Outlook are separate. To have the mailbox show in each one you will need to follow both sets of steps below.
For the "New Outlook, follow these steps:
Click the Gear Icon (⚙️) for Settings (Located in the top-right corner.)
Go to “Accounts” (In the left-hand menu of the Settings panel.)
Select “Shared with me” (This shows mailboxes that others have shared with you.)
Click the “Add” Button (You’ll see an Add button at the top of the “Shared with me” section.)
Enter the Shared Mailbox Email Address (Begin typing the email address of the shared mailbox and a list of autofill options should appear. Select the desired mailbox.)
Click “Add” (Outlook will verify your access and add the mailbox to your folder list.)
To add the mailbox in "Classic Outlook" use these steps:
Open Outlook: and go to the File tab.
Select Account Settings, then Account Settings again from the dropdown menu.
On the Email tab, select your primary email account and click Change.
In the next window, click More Settings.
Go to the Advanced tab and under the "Mailboxes" section, click Add.
Type the email address of the shared mailbox into the box and click OK.
Click OK again to close the Microsoft Exchange window, then Next, Finish, and finally Close to save your changes.
- The shared mailbox should now appear in your folder list on the left. If it doesn't appear immediately, close and restart Outlook.